Medpubdates.com – Refund Policy
Thank you for choosing Medpubdates.com, a service provided by TechMedSol LLC. We aim to provide the best possible service, but we understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the terms and conditions for obtaining a refund for purchases made on Medpubdates.com.
By using Medpubdates.com, you agree to the terms of this Refund Policy. If you do not agree with the terms of this policy, please do not use our services.
1. Scope of Refund Policy
This Refund Policy applies to all products and services offered by Medpubdates.com, including but not limited to subscription plans, individual research article purchases, and any other digital products or services provided through the website.
2. Eligibility for Refunds
2.1. Annual Subscriptions
- 30-Day Refund Period: You may request a full refund within 30 days of your purchase, minus the cost of one month’s subscription. If you are not completely satisfied with our service, please contact our support team to process your refund accordingly.
- Pro-Rated Refunds: After the initial 30-day period, we offer pro-rated refunds for the remaining portion of your annual subscription. The refund amount will be calculated based on the number of months remaining.
- Cancellation: You can cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation, access to our services will continue until the end of the billing cycle, unless a refund has been issued.
2.2. Monthly Subscriptions
- 7-Day Refund Period: You may request a full refund within 7 days of your monthly subscription purchase. Please contact our support team for assistance.
- No Pro-Rated Refunds: After the initial 7-day period, monthly subscriptions are non-refundable. You can cancel your subscription at any time, and your access will continue until the end of the current billing period.
2.3. Exceptional Circumstances
We understand that exceptional circumstances may occur. If you believe you have a special case for a refund outside the standard policy, please reach out to our support team. We handle such requests on a case-by-case basis.
3. Non-Refundable Services
3.1. Customized Products and Special Requests
Any customized products or special requests specifically created for you are non-refundable unless found to be defective or not as described.
3.2. Expired Subscriptions
No refunds will be issued for expired subscription periods or for the remaining period of a subscription if you cancel after the refund eligibility window.
4. How to Request a Refund
4.1. Refund Request Process
To request a refund, please contact our customer support team at info@medpubdates.com with the following information:
- Your name and email address used for the purchase.
- Order number or transaction ID.
- Reason for the refund request.
- Any supporting documentation or screenshots, if applicable.
4.2. Refund Review and Approval
Upon receipt of your refund request, we will review the information provided and notify you of the approval or rejection of your refund within 7 business days.
4.3. Refund Processing
If your refund request is approved, we will process the refund to the original method of payment within 14 business days. Please note that it may take additional time for your financial institution to process the refund.
5. Contact Information
If you have any questions or concerns regarding this Refund Policy or wish to request a refund, please contact us at:
Email: info@medpubdates.com
Last Updated: July 2024
By using Medpubdates.com, you agree to this Refund Policy and the terms outlined above. Thank you for your understanding and cooperation.
Please review this Refund Policy periodically as we reserve the right to update or modify it at any time. Changes to this policy will be posted on our website and will become effective immediately upon posting. Your continued use of the website and our services following the posting of changes constitutes your acceptance of such changes.